Dear Subscriber,
Welcome to your Entourage
We’re continuing our commitment to you for unsurpassed personal service!
You’ll now be greeted by the friendly faces of a team ready to assist you and your organisation every time you log into your Chemwatch applications.
They represent your dedicated support team, and include your:
- Customer Service Facilitator
- Help Desk Coordinator
- OHS Specialist
- Project manager
- Chemist
- Regulatory Specialist
- IT Specialist
You can contact ANY of the team by email or through our chat lines.
Getting to know your "Entourage"
Guess what, we’re people too! Your team are more than just a friendly face – and we encourage you get to know them personally.
Learn about each team member from the professional and personal profiles accompanying their photo.
These profiles are subject to continuous update (in a similar fashion to your social media newsfeed), so you can stay up to date with all the latest goss from your team.
And we’d love to hear from you – drop by to comment about events in your career or life, because we’re genuinely excited to see you reaching your goals and happy to provide a little extra encouragement after any setbacks!
Continuous support
No matter the applications, your Entourage is here to help – they’ll accompany you on your journey through your chemicals and SDS management trials and tribulations.
If you get stuck using your system, let us know and we’ll walk you through what you see on screen – upon your request, our helpdesk system can view your current browser window so we’ll assist you with any issues in your Chemwatch system.
Alternatively, you can also create a "trouble ticket" and direct it to any members of your Entourage.
"Trouble tickets" enter our managed query system, ensuring a timely response including emailed progress reports - your Customer Service facilitator coordinates the response from all team members where required.
Chemwatcher
Keep up to date on any projects you request your Chemwatch team members to complete for you with Chemwatcher. There are project management and system audits reported here on a continuous basis using a series of tables and widgets.
And if you have any queries related to these issues, your Entourage will provide support.
Your Entourage - for unsurpassed support
For more information about this, please contact your customer service representative, or email customerservice@chemwatch.net.
Kind regards,
Chemwatch