Folder Permission, Error, Browser Issue : Chemwatch Knowledgebase

Case 1: Clear Cache or Temporary Files

If such a scenario presents itself, further troubleshooting is required from our end. We may have to remotely view your problem on your pc/laptop or allow us to cobrowse your screen and check your login credentials and permissions.

We recommend to press the "CTRL" and F5 keys on your keyboard to refresh the program. If the problem persists, come to live chat support to discuss further with a helpdesk team or simply submit a ticket about the issue and request for support by sending an email to helpdesk@chemwatch.net.

Case 2: Folder User Permissions

There are four main types of folder user permission attributes that can be assigned by the administrator of the program to end users of the system. The table below provides a summary description for these permissions with respect to the type of access users may have to be able to view and or edit materials in folders.

Permission	Description	User Interface Attribute	Folder View
Deny	Directories/folder content cannot be accessed by users	A message displays “to contact the administrator”	Access denied
Not Defined	Directories/folder will not be visible to user	Folder assigned this type of permission will be hidden from user	Hidden
Read	Directories/folder content can be accessed by user but cannot add or copy or move or remove (delete) folders or materials	User can view folder content (register of materials) but cannot edit content	View
Read-write	User can be copy, move, remove (delete) folders, materials and edit material quantities	User can view folder content (register of materials) and edit content (folders, materials and quantities)	View and Edit

Case 3: Consider Folder Types and Their Attributes

Folder Type	Conditions	Attribute
System	System folder directories are NOT editable by default.	No edit
Administrator	Materials ALLOWED to be stored in this type of folder, users with edit rights will be able to store materials in this folder and when this occurs, it will turn into a green folder.	Edit property
Storage	Materials ALLOWED to be stored in this type of folder, users with edit rights will be able to store materials in this folder.	Edit property
Shop	Folder type AVAILABLE to all users (Sisot and none-Sisot users), users with access and edit rights to this folder will be able to manage materials in this folder.	Edit property
Waste (Waste is designated to 2 categories)	“Waste – Intermediate Area” and “Waste – Dispatch Area” AVAILABLE to all users (Sisot and none-Sisot users).	Edit property
Waste (Waste is designated to 2 categories)	“Waste contractors to collect wastes from this site” because it is only applicable for “Waste –Dispatch Area” folders	Edit property
Notes	“Waste – Intermediate Area” will NOT have the tick box. “Waste folders” will work as a “Storage” folder for non-Sisot users.	Edit property
	An empty folder will be color coded grey, regardless of the location on the tree.
	Removal of all materials from a folder will make the folder grey, depicting it as an empty folder.